Complaints and Appeal Procedures
Howlerz Domains aims to provide a reliable, professional service. If something falls short, you are welcome to raise a complaint. We take every complaint seriously and aim to put things right fairly and promptly.
Submitting a Complaint
You can make a complaint by phone or email using the contact details on our Contact page. So we can look into it properly, please tell us enough about the situation — your domain name where relevant, an outline of what went wrong, and any useful dates or reference numbers.
We confirm we’ve received a complaint within one working day and try to give a full reply within five working days. If we need longer to investigate, we’ll let you know roughly how long it should take.
Escalation
If our first reply doesn’t satisfy you, you can ask for the matter to be escalated within 10 working days of getting our response. A senior member of staff who had nothing to do with the original decision will then review it independently.
We aim to finish escalated reviews within 10 working days and will send you the outcome in writing.
External Referral
If you’re still unhappy once our own process is complete, you can take the matter to Nominet, the official .uk registry. Nominet runs its own procedures for complaints about how a registrar behaves, and you’ll find more on its website.
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